General Terms and Conditions of Sale Hotel Les Chalets de Philippe

(updated September 16, 2025) Translate by IA

Preliminary Article: Definition of Contract Terms In the following, the terms below shall have the following meaning:

« Client »: refers to a natural person of legal age with full legal capacity at the time of entering into the reservation contract, or a legal entity duly represented by a natural person with the legal standing and capacity to represent it.

« Hotel »: refers to Les Chalets de Philippe.

« Website »: an electronic service operated by the Sarl Cham Locations Company on the Internet network and accessible at the address indicated in the preamble hereto.

« Reservation Platform »: an electronic service connected to the Website and allowing online reservations to be made for the Hotel Les Chalets de Philippe.

1. Preamble 2. The Company Sarl Cham Locations, registered under Siret RCS Bonneville B 428 687 628 000 27 – APE 551OZ, with a share capital of 101,000.00 euros, intra-community VAT number FR36428687628 and located at 718 route du Chapeau – 74400 Chamonix Mont-Blanc, operates the following booking site: https://chaletsphilippe.com/

This website presents the Hotel Les Chalets de Philippe and allows the reservation of rooms, suites, and chalets as well as related hotel services.

These GENERAL TERMS AND CONDITIONS OF SALE therefore apply to the Website mentioned above.

2. The Client acknowledges having all the necessary information to make their choice and proceed with their reservation on this website: It is agreed that:

• These general terms and conditions of sale apply to any reservation made on the Hotel Les Chalets de Philippe Website by an individual client.
• These general terms and conditions of sale are not intended to apply to professional clients who have ratified a specific contract.

3. Any reservation made through the Website implies the consultation and full, unreserved acceptance of these general terms and conditions of sale as well as the terms of sale of the reserved rate explicitly mentioned in the description of the selected rate at the time of reservation.
4. The Client’s acceptance of these general conditions and the terms of sale of the rate is final after ticking the box during their reservation on the site; no reservation is possible without this agreement.
5. The Client acknowledges a perfect understanding of these general conditions written in French/English and has the full legal capacity to enter into a commitment under these general conditions.
6. The following information is listed on the Website:

• A precise identification of the Hotel Les Chalets de Philippe,
• The essential characteristics of the accommodations offered by the Hotel,
• The additional and optional services offered,
• Photographs provided for illustrative purposes only,
• Prices including all taxes, excluding tourist tax,
• The amount of the tourist tax as applied by the administrative authorities and which is subject to change,
• The terms of sale of the reserved rate,
• Payment methods,
• These general terms and conditions of sale,
• The validity period of the offer and its price.

7. The Client declares that this reservation is made for their strictly personal needs. In view of their consumer status, they have specific rights, which would be challenged if the reserved services were not for personal purposes.
8. All information accessible on the Website as well as these general terms and conditions of sale are presented in both French and English.
9. Purpose: 10. These general terms and conditions of sale define the rights and obligations of the parties in the context of the reservation made on the Hotel Les Chalets de Philippe Website.
10. The Client acknowledges having read these general terms and conditions of sale and the terms of sale of the reserved rate which are accessible and available at any time on the Website. They accept them without reservation.

III. Duration: 1. These general terms and conditions of sale apply for the entire duration that the Hotel Les Chalets de Philippe’s services are available online.

2. SARL Cham Locations reserves the right, without notice or compensation, to make modifications to these general terms and conditions of sale, to temporarily or permanently close the website or the online reservation area. To this end, we invite you to consult them regularly. These general terms and conditions of sale are valid on the date of the Client’s reservation. If a later version appears after the Client’s reservation, these conditions will not apply to their reservation.
3. SARL Cham Locations is not responsible for damages of any kind that may result from these modifications and/or a temporary unavailability or the permanent closure of all or part of the site or the services associated with it, such as the online reservation area.
4. Reservation: 1. The Client acknowledges having made their reservation with full knowledge of the facts and having obtained all the necessary information for this purpose. The reservation of a room is reserved for natural persons of legal age and with legal capacity. By making a reservation for a room at the Hotel Les Chalets de Philippe, the Client expressly declares to meet these conditions.
5. The Client may reserve, on the Website, for personal use only a maximum number of 4 rooms, suites, or chalets for the same date. Any reservation of a larger number of rooms, suites, or chalets will be subject to the conditions applicable by SARL Cham Locations for Group reservations, thereby excluding the application of these general terms and conditions of sale. If applicable, the Client undertakes to contact the sales department of the Hotel Les Chalets de Philippe by email or phone to learn about the specific conditions for group reservations and to perfect such a reservation.
6. The Client is solely responsible for their choice of services and their suitability for their needs, so that the responsibility of SARL Cham Locations cannot be sought in this regard.
7. The reservation is considered accepted by the Client at the end of the reservation process.
8. Any reservation is personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee. Any reservation made for another person must be made in the name of the third party who will be the holder of the stay.
9. Reservation Process: 1. The Client can reserve a room on the Website’s reservation platform, which is accessible from the Website by clicking on the « Reserve » button. The client is then redirected to the reservation platform whose direct link is https://book.octorate.com/octobook/site/reservation/index.xhtml?codice=114337 This platform is managed by the company OCTORATE S.R.L. | Via Filippo Caruso, 23 | VAT: 13493861002 | 00173 Rome (RM).
10. The Client specifies the dates of their stay and the number of people who wish to stay. They can then choose the room type as well as additional services according to their needs and select the proposed rate for the selected date(s).
11. The Client can then confirm their choice by clicking on the « Reserve » button after having read the complete description of the corresponding room(s) and the services included.
12. The Client is then invited to fill out a form to provide all their personal information as well as that of the people staying at the hotel. They must then provide their banking information to guarantee payment upon arrival. The Client certifies the truthfulness and accuracy of the information provided.
13. The Client is then invited to validate their reservation after having read and accepted the general terms and conditions of sale of the selected rate as well as the privacy policy of the reservation platform.
14. The reservation is confirmed. The Client accesses a page containing a summary of their reservation. A reservation confirmation is sent by email to the email address provided by the Client in the form.
15. Cancellation or Modification Conditions: 1. If the Client has booked at the last minute (the same day), the rate is non-cancellable and non-refundable; they cannot under any circumstances cancel their reservation and will not be entitled to any refund even if they request one.
16. If the Client has booked 14 days before their stay, they can cancel or modify their reservation according to the general terms and conditions of sale of the rate selected at the time of their reservation.
17. The cancellation or modification of a reservation may result in potential fees indicated in the general terms and conditions of sale of the rate selected at the time of their reservation.

Cancellation possible up to 14 days before arrival. Cancellation not possible less than 14 days before arrival (rescheduling is possible with a 10% administration fee, see rescheduling conditions).

• Cancellation insurance: Check: You may already be insured:

1. • By your insurer: For example, a canceled train is a case of force majeure! In this case, you can submit our cancellation invoice to your insurer.
2. • By your bank as part of a credit card payment… In this case, you can submit our cancellation invoice to your bank.
3. • Through your private liability insurance, or as part of your home multi-risk insurance… In this case, you can submit our cancellation invoice to your insurer.

• Conditions for Rescheduling a Stay:
• 14 days before your arrival: We can reschedule your stay within the next 6 months on a date of your choice (except for a Saturday, a holiday eve, Christmas week, and New Year’s Day). The balance of your reservation will then be charged with a 10% administration fee pending your new dates.

4. To cancel or modify their reservation, the Client must contact the Hotel, whose contact details are on the Website.
5. In case of an exceptional event or the inability to provide the reserved room, suite, or chalet to the Client, for example in a case of force majeure, the Hotel Les Chalets de Philippe may offer the Client a room, suite, or chalet of a higher level than the one reserved.
6. The Client is reminded, in accordance with article L. 221-28 of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code. The Client is also reminded that the terms of sale of the reserved and accepted rate specify the conditions for cancellation and/or modification of the reservation.

VII. Stay at Hotel Les Chalets de Philippe 1. The Client may be asked upon arrival at the Hotel Les Chalets de Philippe to complete a police form. To do this, the Client is required to present a valid form of identification to verify whether the Hotel needs to complete the police form. Important note: In the event of failure to present a valid form of identification upon the Client’s arrival, the Hotel reserves the right to purely and simply cancel the Client’s reservation. The Hotel will under no circumstances be required to pay the Client any compensation.

2. The Client accepts and undertakes to use the room, suite, or chalet and the common areas of the Hotel made available to them reasonably. Any behavior contrary to safety and/or hygiene principles, morality, and/or public order may lead the Hotelier to ask the Client to leave the establishment immediately without any compensation and/or without any refund if payment has already been made.
3. Any damage caused by the Client in the reserved room, suite, or chalet or in the common areas of the Hotel may be billed directly to them up to the amount of the damage found. Any missing item in the reserved room, suite, or chalet, duly noted by the Hotel, will be billed directly at its value.
4. All rooms, suites, or chalets at the hotel are non-smoking. Penalties of up to the price of the first night reserved may be applied if the Client does not respect the smoking ban in their room: application of decree n°2006-1386 of November 15, 2006.
5. The Hotel Les Chalets de Philippe has Internal Regulations for the Client. The Client accepts and undertakes to respect said regulations. In the event of non-compliance by the Client with any of the provisions of the Internal Regulations, the Hotelier may ask the Client to leave the establishment. The Hotel will under no circumstances be required to pay the Client any compensation.
6. The Hotel provides common areas and facilities free of charge, which are unsupervised and to which only Hotel Clients – unless otherwise decided by Hotel Management, which reserves the right to do so – have access. Sauna, Hammam, outdoor Spa, and private Cinema (minimum 2-night stay for the cinema and guests must bring their own DVDs).

The use of these facilities and their equipment is under the sole and full responsibility of the Clients who access them freely, but only during opening hours. Unaccompanied minors do not have access alone. In the event of a malfunction of a piece of equipment or if access is suspended or impossible for any reason, the Client cannot claim any prejudice or compensation from the Hotel. In the event of non-compliance by the Client with any of these provisions, the Hotel may ask them to leave the establishment. The Hotel will under no circumstances be required to pay the Client any compensation.

7. The Client can occupy their room on the first day of their reservation from 4:00 p.m. They must leave the room on the last day of their reservation before 11:00 a.m. Otherwise, they will be billed for an additional night. The Client can enter and leave the hotel 24/7. They will then be asked to leave the keys to the room, suite, or chalet at the reception. The Management reserves the right to perform a check-in and check-out inventory. Any missing or degraded item resulting from the check-out inventory will be billed for an amount corresponding to the cost of restoring the items concerned or their replacement. The Client can request to access their room, suite, or chalet before 4:00 p.m. on the day of their arrival or to keep their room, suite, or chalet after 11:00 a.m. on the day of their departure. This service must be requested on-site from the hotel staff upon payment of an additional sum and subject to availability.
8. The Hotel Les Chalets de Philippe does not comply with regulations regarding the accommodation of people with reduced mobility.
9. The Hotel Les Chalets de Philippe welcomes domestic animals for an additional charge of 15 euros.
10. Specific sales conditions may apply for stays of more than 6 nights.

VIII. Guarantees: The Hotel is bound by the guarantee of conformity of services, under the conditions set out in articles L.212-1 et seq. of the Consumer Code.

1. Liability: 1. In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements composing the offers of the Hotel Les Chalets de Philippe present on the Website are strictly prohibited.
2. SARL Cham Locations will not incur any liability for any indirect damages resulting from these presents, particularly due to a third party, the Client, or the partners of the Hotel Les Chalets de Philippe.
3. Hyperlinks may refer to other sites than the Hotel Les Chalets de Philippe’s website, which disclaims all responsibility for the content of these sites and the services offered. SARL Cham Locations has put in place protection and security measures for its information system against malicious acts. However, connecting to the website and making a reservation implies for the Client, the knowledge and acceptance of the characteristics and limits of the Internet. The lack of protection of certain data against possible diversions or hacking or risks of contamination by possible viruses circulating on the network. SARL Cham Locations declines all responsibility in the event of misuse or an incident related to the use of the computer or any device allowing Internet access, maintenance or malfunction of the website or any other technical connection, and the sending of information to an incorrect address.
4. Any reservation or payment that is irregular, inoperative, incomplete, or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client’s expense, without prejudice to any civil or criminal action against them.
5. In the context of their reservation and stay, the Client undertakes to behave reasonably and not to cause harm in any way to the members of the Hotel team or to third parties present in the Hotel. Such behavior may lead the Hotel to expel the Client from the Hotel without the Client being able to claim any right to compensation.
6. Pricing: 1. The prices relating to the reservation of services are indicated before and during the reservation.
7. The prices indicated are per room, suite, or chalet for the number of person(s) and the date(s) at the time they are selected.
8. The prices are confirmed to the Client including all taxes (TTC) and excluding tourist tax, in the Hotel’s commercial currency, and are only valid for the duration indicated on the site.
9. The total amount of the reservation is payable on-site upon the Client’s arrival at the Hotel.
10. The client’s credit card will be requested at the time of reservation to guarantee the payment of 50% of the reservation amount; for reservations made far in advance, the balance (the remaining 50%) must be paid 6 weeks before the client’s arrival.
11. The tourist tax, indicated for each rate, is to be paid directly on-site at the hotel. It is subject to change.
12. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date.
13. Any modification or establishment of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
14. When confirming the Client’s reservation, the total amount of the order will be indicated.
15. If the price indicated during the reservation is clearly derisory, or if, by mistake, the price indicated was lower than the prices usually practiced by the profession for an equivalent service, the Hotel reserves the right to purely and simply cancel the reservation, without any additional costs being attributed to it for this purpose.
16. All reservations, regardless of their origin, are payable in the local currency of the hotel, unless special provisions are indicated on-site.
17. Any extras and/or indemnities for damage or missing items/furniture will be directly charged to the bank account corresponding to the credit card whose details were provided by the Client at the time of reservation. In this regard, the Hotel informs the Client that their bank details are kept from the validation of their reservation. The Hotel reserves the right to use this data for the entire duration necessary for the execution of the terms of these sales conditions. The Client is informed beforehand of the details and amount of the charges that will be made to their account in the event of damage found at the end of their stay.
18. Payment: 1. Unless specific conditions or rates are selected, the Client provides their bank details as a guarantee of the reservation, by credit or private bank card (Visa, Mastercard, American Express) by directly indicating, in the area provided for this purpose, the card number, as well as its validity date and the visual cryptogram (it is recalled that the bank card used must be valid at the time of the stay). On the day of arrival at the Hotel, the Client must present the bank card they used to guarantee the reservation or to make the prepayment. The Hotel Les Chalets de Philippe may also ask them to present a valid form of identification for the purpose of preventing credit card fraud. Important note: In the event of failure to present a valid form of identification upon the Client’s arrival, the hotel reserves the right to purely and simply cancel their reservation. The Hotel will under no circumstances be required to pay the Client any compensation.
19. Payment is made at the Hotel’s reception upon the Client’s arrival. The only authorized payment methods are mentioned on the Website at the time of reservation.
20. At the time of payment, the amount that is debited during the reservation includes: the price of the accommodation, taxes related to the accommodation, the price of catering, taxes related to catering, and all other additional services selected by the Client, excluding tourist tax and/or any other tax that may be due as a result of the Client’s stay at the hotel.
21. If the client makes a reservation request by Email, Phone, or from our reservation form located on the website https://booking.chaletsphilippe.com, the procedure is different: Any reservation option must be confirmed within 48 hours. For credit card payments, we will send you a secure payment link by email. Payments by check or bank transfer must be made within 5 days; after this period, we may dispose of the chalet. Bank details: SWIFT Transfer IBAN BNP PARIBAS Chamonix Bank: code BNPAFRPPXXX account SARL CHAM’LOCATIONS no. FR76 30004 02035 0001001483083

XII. Personal Data: 1. The Client is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk.

2. In the absence of information identified as mandatory, the Hotel may not be able to record a reservation and manage the latter’s complaints.
3. The Client’s personal data collected by the Hotel are processed within the meaning of the law of January 6, 1978, as amended, relating to data processing and freedoms for the purpose of executing the Contract, for the management of reservations, payments, billing, and for sending information. Said processing is declared to the CNIL and the Client’s personal data are kept for a period necessary for the performance of the service and the follow-up of the commercial relationship and/or for the period necessary to allow SARL Cham Locations to comply with its legal and/or regulatory obligations.
4. The Client’s personal data collected must be communicated to third parties (in particular the manager of the reservation platform and the company in charge of the secure payment site) so that the services can be rendered. Some of these third parties may be located abroad. These third parties can only use this data for these same purposes. The third parties have undertaken to take all necessary security measures to guarantee the confidentiality of the Client’s personal data.
5. The Hotel reserves the right to use the Client’s personal data for its own marketing operations by sending them, particularly by email, information on its products and services unless the Client expressly objects when communicating the personal data or subsequently by contacting the Hotel, whose contact details are on the Website.
6. The Client has a right to access, modify, rectify, object to, and delete personal data concerning them, by contacting the Hotel, whose contact details are on the Website.
7. The Client can obtain all information on these subjects by consulting the Legal Notices, cookies, and the establishment’s Privacy Policy.
8. The client can request to be included on the Bloctel telephone solicitation opposition list free of charge; you can register on the website https://www.bloctel.gouv.fr/. You will then have to fill out a form by indicating up to 10 landline or mobile phone numbers on which you no longer wish to be contacted.

XIII. Proof Convention: 1. The entry of the required banking information, as well as the acceptance of these general conditions and the reservation voucher or request, constitutes acceptance of the hotel contract between the parties, having the same value as a handwritten signature.

2. The computerized records kept in the computer systems of SARL Cham Locations will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties.

XIV. Force Majeure: SARL Cham Locations, cannot be held liable to the Client in the event of non-performance of its obligations resulting from a force majeure event in French territory. Similarly, the Client cannot be held liable to SARL Cham Locations in the event of non-performance of its obligations resulting from a force majeure event. Cases of force majeure or fortuitous events are considered to be those usually recognized by the case law of the French Courts and Tribunals, and positive French law.

1. Applicable Law: 1. These General Terms and Conditions of Sale are governed by French law.
2. This applies to both substantive and procedural rules.

XVI. Entirety: 1. These General Terms and Conditions of Sale, the terms of sale of the rate reserved by the Client, and the acceptance of the reservation request confirmation express the entirety of the parties’ obligations.

2. No general or specific condition communicated by the Client can be integrated into these general conditions.
3. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation request (including the special conditions of the reserved rate) which has been validated by the Client and these general conditions.

XVII. Evolution / Modification of the General Terms and Conditions of Sale: These General Terms and Conditions of Sale may be modified and/or supplemented at any time by Sarl Cham Locations. In this case, the new version of the General Terms and Conditions of Sale will be posted online. As soon as it is posted online, the new version of the General Terms and Conditions of Sale will apply to any new reservation on the Website.

XVIII. Consumer Mediation: In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution. In the absence of an amicable agreement, the consumer has the possibility of contacting the consumer mediator to which the professional belongs, namely the Association des Médiateurs Européens (AME CONSO), free of charge, within a period of one year from the date of the written complaint sent to the professional. The consumer mediator must be contacted:

• either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
• or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS. You can also go to the online dispute resolution (ODR) platform at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&Ing=FR